We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from Celebration Harbor. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom products, may not be eligible for return unless they arrive damaged or defective. If you are unsure about the eligibility of your item, please contact us for clarification.

Return Request Process

To initiate a return, you must request a return authorization by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Return requests must be made within 30 days of receiving your order.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment providers processing times.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate the return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide your order number and a description of the issue, along with any relevant photos. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with Celebration Harbor is satisfactory.